Orders are usually processed and shipped within 2–3 business days after your purchase, excluding weekends and holidays.

If you need to make a change or cancel your order, please contact us as soon as possible.

Once an order has been processed or shipped, we may not be able to make changes.

Once your order has shipped, you will receive a confirmation email with a tracking number.

You can use this number on the carrier’s website to track your package.

Tracking information may take 24–48 hours to appear after your order has shipped.

If you don’t see updates immediately, please check back later.

Shipping carriers may take time to update tracking information, especially while a package is in transit or between facilities.

This is normal, and updates will appear as the package moves.

At this time, we ship within the United States only.

We hope to offer international shipping in the future.

We accept major credit and debit cards, as well as other secure payment options available at checkout.

Yes. All payments are processed through secure, encrypted payment gateways.

We do not store or have access to your full payment details.

Due to the handcrafted and personal nature of our jewelry, all sales are final.

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery, and we will be happy to assist you.

If your item arrives damaged, please email us with clear photos of the item and packaging within 48 hours of delivery.

We will review the issue and work with you on a solution.

Yes. All of our crystals are naturally sourced and carefully selected.

Because they are natural materials, each piece may vary slightly in color, shape, or texture—making every piece unique.

To preserve the beauty of your piece, we recommend:

• Avoiding water, chemicals, and prolonged moisture
• Removing jewelry before exercising
• Storing it in a dry, soft pouch when not in use

Our jewelry is designed to carry personal meaning and intention.

Any spiritual or energetic qualities associated with crystals are based on traditional beliefs and personal experience, and are not intended as medical or professional advice.

If you have any questions or need assistance, please visit our Contact Us page or email us at:

chilmooinfo@gmail.com

We usually respond within 1–2 business days.