Shipping Policy

At Chilmoo, we carefully prepare every order to ensure it arrives safely and beautifully.

Orders are typically processed within 2–3 business days after payment confirmation.

Processing time does not include weekends or holidays.

During peak seasons or promotional periods, processing times may be slightly longer.

At this time, Chilmoo ships within the United States only.

We do not currently offer international shipping.

Delivery times vary depending on your location and selected shipping method.

Estimated delivery times will be shown at checkout.

Please note that delivery times are estimates and may be affected by carrier delays or weather conditions.

Once your order has shipped, you will receive a confirmation email with a tracking number.

Tracking information may take 24–48 hours to update after shipment.

Please ensure your shipping address is accurate at checkout.

Chilmoo cannot be held responsible for orders delivered to an incorrect address provided at checkout.

If your package appears delayed or lost, please contact us at

We will gladly assist you.

If you have any questions regarding shipping, feel free to reach out: